​What can I expect from coaching sessions?
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​Coaching is an equal partnership where you will experience that it's okay to be you, that it's okay to feel as you feel and that it's okay to show your emotions.
​You’ll be truly seen, heard, and valued and your story and experiences will be listened to and heard without judgement.
You may never have experienced this before, but the more you experience it, the more you will start treating yourself as I do.
​​Together, we will explore your experiences and feelings to help you discover your own insights and answers.
Over time, this process helps you build self-trust and compassion. You start to believe that you are worthy and valuable both in your relationships and in your life.
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What is a trauma?
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A trauma is a distressing event where you feel scared, unsafe, rejected, humiliated, invalidated, unsupported, powerless or ashamed, and how you are affected by it.
Trauma is personal and traumatic events can cause long-lasting harm to your health, thought processes and behaviours. The effects can happen quickly or a long time afterwards.
Lack of emotional attachment in childhood is trauma; it can be as much about what happened as what was lacking.
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What does it mean to be trauma-informed?
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“To be truly trauma-informed requires more than surface level knowledge. It entails understanding models of trauma healing, neurobiology, dysregulation, dissociation and attachment.
Being trauma-informed goes beyond mere knowledge.
It’s about embodying these principles within ourselves and integrating them into our professional practice. We become the vessels of safety and healing for our clients."
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​Lou Lebentz, Trauma Therapist and Creator of The Voyage and The Voyage Academy
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In 2024 I successfully completed The Voyage Deep Dive, an intensive 12 month programme, which deepened my understanding and skills in trauma-informed care, demonstrating a commitment to ethical, effective and empathic practice, enhancing both my personal and professional development in the field of trauma work.
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What is the difference between trauma-informed therapy and trauma-informed coaching?
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Both therapy and trauma-informed coaching can play vital roles in a person’s healing journey — they’re just designed to support different parts of that process.
Therapy is usually focused on healing the impact of past wounds. Trained mental health professionals often deliver it and it can involve working with trauma symptoms, patterns of distress, and deeper emotional pain. Therapy can be beneficial when someone is experiencing mental health diagnoses, complex trauma, or needs a space to process their past in depth.
Trauma-informed coaching, on the other hand, meets people in the present and helps them move forward. It doesn’t aim to diagnose or treat, but it does bring deep awareness of how trauma shapes our nervous system, relationships, and choices. A trauma-informed coach walks alongside someone with compassion, insight, and a strong understanding of trauma dynamics, supporting growth, clarity, and self-trust in a way that feels empowering, not pathologising.
The two approaches aren’t in competition, they’re complementary. Many people find that therapy helps them stabilise or make sense of their past, and that coaching then helps them reclaim their power, take aligned action, and move into new territory. Some work with both simultaneously.
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What does it mean to be neuro-affirming?
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It means embracing, respecting, honouring, supporting and celebrating neurodivergent individuals and their needs exactly as they are.
It’s about understanding that different brains bring different strengths and challenges and that there is no need to conform to neurotypical standards.
And it’s about advocating for accessibility for all.
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​What the the payment and refund terms and conditions for 1-2-1 coaching?
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See the Services I Offer page of my website for fees and read the terms and conditions for detailed information.
Fees are payable at the point of booking (first session) or 48 hrs in advance (subsequent sessions) via BACS transfer to confirm the session.
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Refunds: Individual Coaching Sessions
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If I have to cancel a session that you have already paid for, due to illness or an unexpected event, and we are both unable to arrange an alternative suitable time/date, then you will receive a full refund of your session fee.
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Coaching Block Bookings
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How much does a block cost?
See the Services I Offer page of my website for current fees.
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Do I need to book all four sessions at once?
Yes, I recommend booking all four sessions when you make payment to secure availability. Sessions can be rescheduled (with 48 hours' notice), but booking ahead helps ensure you get times that work for you.
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What if I need to cancel a session?
You can reschedule any session with at least 48 hours’ notice. Cancellations or missed sessions within 48 hours are non-refundable.
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Can I get a refund if I change my mind?
If you cancel your full block at least 48 hours before the first session, you’ll receive a full refund.
If you decide to discontinue after starting, you can request a partial refund. Any unused sessions will be refunded at £90 each, as long as this request is made before your third session has been completed.
Refunds are not available after the third session of your 4-session package.
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How long do I have to use the sessions?
All four sessions must be used within 10 weeks of your first session. It’s your responsibility to ensure they’re booked in time.
Sessions not used within this window are non-refundable.
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What if you need to cancel?
If I need to cancel a session, we’ll reschedule it. If it happens close to the end of your 10 week period, I’ll extend your block by up to one month so you don’t miss out. If we can’t find a suitable time, I’ll refund the missed session (£90).
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Jurisdiction Notice
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Although I work with clients from around the world, my coaching services are currently based in the UK. This means any work we do together is governed by UK law.
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